If an issue has been escalated to you, your 
role, or one of your 
programmes or 
project, you may want to de-escalate an 
issue, if you feel that it is no longer a priority.
This popup form can be accessed via the issues tabbed view at the authority’s view page (e.g. 
organisation, programme, project, 
user or role), shown in Figure 1. This feature will only be visible in the actions column menu for issues that have been escalated to this authority.
role, or one of your 
programmes or 
project, you may want to de-escalate an 
issue, if you feel that it is no longer a priority.
This popup form can be accessed via the issues tabbed view at the authority’s view page (e.g. 
organisation, programme, project, 
user or role), shown in Figure 1. This feature will only be visible in the 
actions column menu for issues that have been escalated to this authority.
Figure 1 – Access via issues tab
This popup is shown in Figure 3 and is used to de-escalate an issue.
Figure 3 – De-escalate issue form
Click the “De-escalate issue” button to confirm that you want to de-escalated the selected issue from it’s authority. For example, Figure 3 demonstrates de-escalating an issue from the user ‘Alvin Smith’. Click the “Cancel” button if you no longer want to de-escalate the issue.