To navigate into the issue’s view page, select the link beneath the reference column of the Issues tab at the parent asset’s view page. This page is shown in Figure 1 and shows all the information relating to the selected 
issue.
edit, 
escalate, 
delete or 
move the issue; or to act on the workflow state of the issue or add a new 
change request, 
action, 
lesson, 
attachment, or 
comment to the selected issue.
Some details of the issue are displayed just below the top header area, for example the title, impact and priority and the workflow that has been selected for this issue. The rest of the page is made up of a number of tabs or sections (depending on your selected view):
This tab shows an asset listing of all of the actions registered for this issue, as shown in Figure 2. By default, this table will present you with a number of details about the actions such as it’s reference, description, priority and due date to name a few. If you click on the reference link of the listed action, you will navigate to that action’s view page.
From the Actions column of this actions table, you can act on individual actions by editing, deleting, escalating or moving the chosen action.
edit button at the bottom of the action table. Here, you can also export this list to 
Excel or 
CSV files.
This tab shows an asset listing of all of the attachments that have been added to this issue, as shown in Figure 3. By default, this table will present you with a number of details about the attachments such as the file’s name, attachment type, view the version and access a download link.
From the Actions column of this attachments table, you can act on individual attachments by editing, deleting, moving or locking/
unlocking the selected attachment.
edit button at the bottom of the attachment table or navigate to this same spot to 
add more attachments to this issue. Here, you can also export this attachment list to Excel or CSV files.
At the very bottom of this tabbed view, you have the option to add more attachments by utilising the drag and drop functionality to drag the files you wish to upload into the drop box (note that this function works in HTML5 compliant browsers only).
This tab shows an asset listing of all of the comments that 
users have made on this issue, as shown in Figure 4. By default, this table will present you with a number of details about the comments such as, the date that this comment was last updated, who created the comment, the comment itself and any associated tags to name a few.
From the Actions column of this comments table, you can act on individual comments by editing or deleting the selected comment.
edit button at the bottom of the comment table or navigate to this same spot to add more comments to this issue. Here, you can also export this list to Excel or CSV files.
This tab shows an asset listing of all of the change requests that have been added to this issue, as shown in Figure 5. By default you will be presented with the change request’s reference, title, category, description, scheduling information, the user who initiated this request, the owner of the request and it’s current state. If you select the link under the reference column, you will navigate into the change request’s view page.
From the Actions column of this change requests table, you can act on individual requests by editing, deleting, moving the request or adding comments or attachments to the selected request. You may also be presented with the option to run a 
report on the chosen change request.
This tab shows an asset listing of the asset that this issue has been escalated to, as shown in Figure 7. By default, this table will present you with a number of details about the escalated asset such as the type and name.
You can de-escalate the selected issue from the Actions column of this asset listing.
This tab shows shows some basic history of the issue, as shown in Figure 8. By default, this tab will present you with a number of details about the issue’s history such as the creation date, creation user, last update date and last update user. If the issue has been changed then this section will also show a table of all the changes that has been made, including the date of each change, the field changed, the value before the change and the user who made the change.
This tab shows an asset listing of all of the lessons that have been added to this issue, as shown in Figure 9. By default you will be presented with the lesson’s context, reference, title, description, the user who created the lesson and it’s current state . If you select the link under the lesson column, you will navigate into the lesson’s view page. The workflow column also provides information as to the next workflow transitions available, if a workflow has been selected upon lesson creation.
From the Actions column of the lessons table, you can act on individual lessons by editing, escalating, deleting, moving the lesson or adding comments or attachments to that lesson.
edit button at the bottom of the lessons table or navigate to this same spot to add more lessons to this issue. Here, you can also export this list to Excel or CSV files.
At the very bottom of this tabbed view you may decrease/increase the number of lessons listed by selecting the hide/include lessons from sub-programmes and projects link.
issue.
Figure 1 – Issue view page
The top header area allows you to
edit, 
escalate, 
delete or 
move the issue; or to act on the workflow state of the issue or add a new 
change request, 
action, 
lesson, 
attachment, or 
comment to the selected issue.
Some details of the issue are displayed just below the top header area, for example the title, impact and priority and the workflow that has been selected for this issue. The rest of the page is made up of a number of tabs or sections (depending on your selected view):
Actions
This tab shows an asset listing of all of the actions registered for this issue, as shown in Figure 2. By default, this table will present you with a number of details about the actions such as it’s reference, description, priority and due date to name a few. If you click on the reference link of the listed action, you will navigate to that action’s view page.
From the Actions column of this actions table, you can act on individual actions by editing, deleting, escalating or moving the chosen action.
Figure 2 – Issue actions tab
Note that you can customise your table view by clicking theedit button at the bottom of the action table. Here, you can also export this list to 
Excel or 
CSV files.
Attachments
This tab shows an asset listing of all of the attachments that have been added to this issue, as shown in Figure 3. By default, this table will present you with a number of details about the attachments such as the file’s name, attachment type, view the version and access a download link.
From the Actions column of this attachments table, you can act on individual attachments by editing, deleting, moving or 
locking/
unlocking the selected attachment.
Figure 3 – Issue attachments tab
Note that you can customise your table view by clicking theedit button at the bottom of the attachment table or navigate to this same spot to 
add more attachments to this issue. Here, you can also export this attachment list to Excel or CSV files.
At the very bottom of this tabbed view, you have the option to add more attachments by utilising the drag and drop functionality to drag the files you wish to upload into the drop box (note that this function works in HTML5 compliant browsers only).
Comments
This tab shows an asset listing of all of the comments that 
users have made on this issue, as shown in Figure 4. By default, this table will present you with a number of details about the comments such as, the date that this comment was last updated, who created the comment, the comment itself and any associated tags to name a few.
From the Actions column of this comments table, you can act on individual comments by editing or deleting the selected comment.
Figure 4 – Issue comments tab
Note that you can customise your table view by clicking theedit button at the bottom of the comment table or navigate to this same spot to add more comments to this issue. Here, you can also export this list to Excel or CSV files.
Change requests
This tab shows an asset listing of all of the change requests that have been added to this issue, as shown in Figure 5. By default you will be presented with the change request’s reference, title, category, description, scheduling information, the user who initiated this request, the owner of the request and it’s current state. If you select the link under the reference column, you will navigate into the change request’s view page.
From the Actions column of this change requests table, you can act on individual requests by editing, deleting, moving the request or adding comments or attachments to the selected request. You may also be presented with the option to run a 
report on the chosen change request.
Figure 5 – Issue change requests tab
Note that you can customise your table view by clicking the edit button at the bottom of the change requests table or navigate to this same spot to add more change requests to this issue. Here, you can also export this list to Excel or CSV files.
Details
Figure 6 – Issues details tab
This tab shows the details for the selected issue which may include planning and scheduling information or any additional custom field information specific to your configurations, along with the issue’s description, implication, treatment plan and origin information, all of which have the option to accommodate for inline editing. Note that individual user editing will be dependent on access rights.
Escalated
This tab shows an asset listing of the asset that this issue has been escalated to, as shown in Figure 7. By default, this table will present you with a number of details about the escalated asset such as the type and name.
You can de-escalate the selected issue from the Actions column of this asset listing.
Figure 7 – Action escalated tab
Note that you can customise your table view by clicking the edit button at the bottom of the escalated table. Here, you can also export this list to Excel or CSV files.
History
This tab shows shows some basic history of the issue, as shown in Figure 8. By default, this tab will present you with a number of details about the issue’s history such as the creation date, creation user, last update date and last update user. If the issue has been changed then this section will also show a table of all the changes that has been made, including the date of each change, the field changed, the value before the change and the user who made the change.
Figure 8 – Issue history tab
Note that you can customise your change table view by clicking the edit button at the bottom of the change table. Here, you can also export this list of changes to Excel or CSV files.
Lessons
This tab shows an asset listing of all of the lessons that have been added to this issue, as shown in Figure 9. By default you will be presented with the lesson’s context, reference, title, description, the user who created the lesson and it’s current state . If you select the link under the lesson column, you will navigate into the lesson’s view page. The workflow column also provides information as to the next workflow transitions available, if a workflow has been selected upon lesson creation.
From the Actions column of the lessons table, you can act on individual lessons by editing, escalating, deleting, moving the lesson or adding comments or attachments to that lesson.
Figure 9 – Lessons tab
Note that you can customise your table view by clicking theedit button at the bottom of the lessons table or navigate to this same spot to add more lessons to this issue. Here, you can also export this list to Excel or CSV files.
At the very bottom of this tabbed view you may decrease/increase the number of lessons listed by selecting the hide/include lessons from sub-programmes and projects link.